Overview
Returns Enjoy Risk-Free Shopping with RealSexyDoll. If you’re not happy, we’re not happy. That’s why you have up to 30 days after your order date to return it.
Terms:
- Product must be unused
- Does not apply to customized products (dolls)
Order Cancellations:
- Toys: RealSexyDoll ships most orders the same day. Therefore, cancellations are not possible after order confirmation. However, we offer a free 30-day return service. You can return your order for a full refund after receiving it.
- Sex Dolls: You can cancel your custom sex doll order within 24 hours of placement. Email support@realsexydoll.com with your order number, email, and name within 24 hours. A 20% cancellation fee applies, and you will receive an 80% refund. Cancellations are not possible after 24 hours.
Modifications After Order: We encourage you to review your order carefully before submission. Modifications are possible within the first 12 hours for a one-time fee of $79.00. Please email us at support@realsexydoll.com for modifications. After 12 hours, modifications cannot be accommodated due to the commencement of the manufacturing process.
Missing an Item from My Order: Many of our products are shipped separately due to packaging. For example, if you order sex dolls and a cleaner, they will be sent in different shipments. While they usually arrive together, they might sometimes arrive at different times.
If you need to pick them up at a postal office, provide both shipping numbers. If you have any questions, please contact our customer service.
Damaged Products or Order Discrepancies: At RealSexyDoll, we are committed to delivering excellence. Each order undergoes a rigorous inspection, testing, and photographic documentation before it leaves our facility to ensure top-notch quality. If you find any discrepancies or damages upon receiving your order:
- Do Not Use the Product: We are unable to accept complaints for used products.
- Report Immediately: Within 24 hours of receiving the order, please contact our support team at support@realsexydoll.com with detailed photos of the issue.
- Prompt Assistance: Our dedicated team will thoroughly investigate the matter and respond swiftly. In most cases, we will send replacement parts for any broken or missing components in your order.